The Psychology of Scale: Even a Perfect Process Fails Without Buy-In

If you want to scale, particularly in this climate, you are going to navigate two types of change…at once…both of which will cut into your target ROI if you don’t practice change management.

Change management used to be about the processes, the operational steps of planned and unplanned change events in an organization. Such as a merger, a RIF, going public, or changes to senior leadership.

Now, the term typically refers to managing the people side of the change, the culture, the behavior, and the buy-in. AND the types of change that change managers need to support leaders through now also include constant change (e.g., reactive cultures and daily firefighting).

Change management is the most important piece of the business puzzle, and yet most leaders focus exclusively or predominantly on process thinking that the perfect plan will get people on board the train, excited for the new destination. Hate to break it to you, but it won’t. And that’s why so many transitions fail to hit their targets, teams are considered low-performing, and managers and employees alike are burning out.

Lucky for you, Dr. Jean Ursler and Dr. Rachel Boehm hopped on a podcast together to talk about change management and the intersection of operations, management frameworks, and organizational behavior.

🔑 Key Topics Covered:

• What real change management looks like (and who needs it)

• How organizations develop their own limiting beliefs

• The science behind recovery and productivity

• The emotional undercurrent of workplace chaos

• How to implement “micro-breaks” to boost performance

• Why working on your business isn’t optional—it’s essential